Total Customer Satisfaction Is Measured Based on the Relationship of ________

question 77

Multiple Choice

Total customer satisfaction is measured based on the relationship of ________.

• A) expected value and total customer benefit
• B) perceived performance and expectation
• C) advertised outcomes and real outcomes
• D) past experience and present experience
• E) customer attitude and salesperson's attitude

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Definitions:

Borderline Personality Disorder

Syndrome characterized by rapidly shifting and unstable mood, self-concept, and interpersonal relationships, as well as impulsive behavior and transient dissociative states.

Interpersonal Relationships

Emotional, social connections or bonds between people that may vary in intensity and intimacy.

Mental Disorder

A syndrome characterized by clinically significant disturbance in an individual's cognition, emotion regulation, or behavior that reflects a dysfunction in the psychological, biological, or developmental processes underlying mental functioning.

Hypersensitivity

An exaggerated response by the immune system to a substance it recognizes as foreign, which can manifest in allergies or sensitivities.