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Identify the Concept That Emerged in the Mid-1950s as a Customer-Centered

question 91

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Identify the concept that emerged in the mid-1950s as a customer-centered, sense-and-respond philosophy.


Definitions:

Referrals

A process or method through which an existing user or customer recommends a product or service to potential new users, frequently incentivized by the company.

Ratings

Evaluations or assessments of something, usually in terms of quality, quantity, or some combination of both.

Advocacy

Public support or recommendation of a particular cause, policy, or product.

Incentivized

Refers to offering rewards or incentives to encourage certain behaviors or actions.

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