The Net Promoter Score Is Calculated by Subtracting ________ from ________

question 23

Multiple Choice

The Net Promoter Score is calculated by subtracting ________ from ________.

• A) promoters; detractors
• B) detractors; promoters
• C) detractors; passively satisfied customers
• D) passively satisfied customers; detractors
• E) passively satisfied customers; promoters

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Definitions:

Who's

The contraction of "who is" or "who has."

Lose

To be deprived of something or fail to win, such as losing an object, game, or opportunity.

Past

The past refers to the time period that has already happened, contrasting with the present and future.

Accept

To receive or agree to take something offered or to acknowledge the truth or validity of something.