Examlex
________ are a means for consumers to share text, images, audio and video information with each other and with companies, and vice versa.
Responsiveness
The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.
Service Quality
A measure of how well the service level delivered matches customer expectations.
Gap Analysis
The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.
Service Evaluation
The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.
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