Unlike Physical Products, Services Cannot Be Seen, Tasted, Felt, Heard

question 55

Multiple Choice

Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is known as the ________ aspect of services.

• A) inseparability
• B) intangibility
• C) variability
• D) perishability
• E) heterogeneity

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Definitions:

Contingency Table

A tool used in statistics to analyze and display the frequency distribution of variables, showing the number of observations for each combination of categories.

Retired People

Individuals who have ended their professional careers, typically due to reaching a certain age or fulfilling specific criteria in their employment contract.

Career

The pursuit of a lifelong ambition or the general course of progression towards lifelong goals.

Equally Likely

A term used in probability to describe events that have the same chance of occurring.