Which of the Following Is True for Customer Satisfaction

question 52

Multiple Choice

Which of the following is true for customer satisfaction?

• A)Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.
• B)Consumers often form more favorable perceptions of a product with a brand that is new.
• C)The ultimate goal of a customer-centered firm is to create high customer satisfaction.
• D)Only increased customer satisfaction can help a company increase its profits.
• E)A company would be wise to measure customer satisfaction regularly because one key to customer retention is customer satisfaction.

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Definitions:

Communication Channel

A communication channel is a medium through which information is transmitted from one entity to another, such as verbal, written, or digital forms.

Enumerations

The act of listing items or elements in a systematic and orderly sequence.

Headings

Titles or labels used in text to denote the start of a section, making it clearer and more organized for the reader.

Tables

A systematic arrangement of data, usually in rows and columns, to display information clearly.