The Aim of Customer Relationship Management Is to Maximize Customer

question 22

Multiple Choice

The aim of customer relationship management is to maximize customer ________.

• A)integrity
• B)loyalty
• C)innovation
• D)liability
• E)equity

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Definitions:

Excitability

The ability of a cell, particularly a nerve or muscle cell, to respond to stimuli and convert them into nerve impulses.

Generalized Anxiety Disorder

A psychological disorder characterized by excessive, uncontrollable, and often irrational worry about everyday things.

Incessant Worry

Continuous and unending feelings of anxiety or concern over actual or potential problems.

Muscular Tension

The state of partial or complete contraction of muscles, often resulting from stress or physical exertion.