Unlike Physical Products, Services Cannot Be Seen, Tasted, Felt, Heard

question 55

Multiple Choice

Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This is known as the ________ aspect of services.

• A) inseparability
• B) intangibility
• C) variability
• D) perishability
• E) heterogeneity

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Definitions:

Jamais Vu

The phenomenon of experiencing a familiar situation as if it were unfamiliar or strange, often described as the opposite of déjà vu.

Eidetic Recall

The ability to vividly recall images from memory after only a few instances of exposure, with high precision for some time after exposure.

Visual Memory

The ability to remember and recall information presented visually after a brief period of observation.

Dissociative Identity Disorder

A severe form of dissociation, a mental process which produces a lack of connection in a person's thoughts, memory and sense of identity.