In the Pool Advertisement,it Reads "A Pool for $3,000 Total

question 110

Essay

In the pool advertisement,it reads "a pool for $3,000 total cost." Upon contracting with the firm for the pool,the sale representative tells you that the total cost will be $6,000.When you ask why the extra $3,000,the sales rep says that is for the removal of the dirt.This is an example of which one of the service-quality gaps?

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Definitions:

CPM

Critical Path Method, a project management tool used to schedule, organize, and coordinate tasks within a project. It identifies the longest stretch of dependent tasks and measures the time required to complete them from start to finish.

Activity Durations

The length of time taken to complete specific activities within a project or process, crucial for project planning and scheduling.

Project Management Phases

The stages through which a project progresses, typically including initiation, planning, execution, monitoring and controlling, and closing.

Planning

The process of outlining business goals, defining strategies for achieving those goals, and developing plans to integrate and coordinate activities.