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Whereas There Are Eight Dimensions of Product Quality There Are

question 12

True/False

Whereas there are eight dimensions of product quality there are only four dimensions of service quality,these being responsiveness,assurance,tangibles and empathy.


Definitions:

Aspirations

Hopes or ambitions of achieving something.

Merton

Robert K. Merton, an influential sociologist known for developing theories such as the strain theory which explains social structures and their effects on individuals.

Sutherland's Theory

A criminology theory, also known as Differential Association Theory, which posits that criminal behavior is learned through social interactions with others.

Deterrence Doctrine

A theory that argues that the threat of punishment can prevent people from committing crimes.

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