There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Biological Adaptation

The process through which organisms adjust to changes in their environment over time, often through genetic changes or behavior modification.

Restorative Process

Processes or activities that restore health, strength, or well-being, often in the context of recovering from physical or mental exertion.

Memory Formation

The biological process of storing and retaining information and experiences over time.

Coping Strategy

Techniques or methods employed to manage stress and navigate difficult situations.