As a Dimension of Service Quality, the Willingness to Help

question 95

Multiple Choice

As a dimension of service quality, the willingness to help customers and provide prompt service is referred to as

• A)reliability.
• B)responsiveness.
• C)competence.
• D)assurance.
• E)empathy.

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Definitions:

Economy

The system of production, distribution, and consumption of goods and services within a society.

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Microfinance Loans

Small loans provided to individuals or groups in impoverished areas, intended to spur entrepreneurship and alleviate poverty.

Traditional Bank Loans

Traditional bank loans refer to fixed amounts of money borrowed from banks, with specified repayment terms, including interest, over a set period.