The Dimension of Service Quality Called ________ Is Willingness to Help

question 214

Multiple Choice

The dimension of service quality called ________ is willingness to help customers and provide prompt service.

• A) assurance
• B) reliability
• C) responsiveness
• D) empathy
• E) sympathy

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Definitions:

Earnings Per Share

A key financial indicator calculated by dividing the net income by the number of outstanding shares of a company's stock.

Net Income

The total profit of a company after all expenses and taxes have been deducted from total revenues.

Infrequent Gain/Loss

Earnings or losses that arise from events that are not expected to recur regularly, distinguished from ordinary operational results.

Continuing Operations

The segments of a business expected to continue operating into the foreseeable future, excluding any discontinued operations.