The Dimension of Service Quality Called ________ Is Knowledge and Courtesy

question 136

Multiple Choice

The dimension of service quality called ________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) assurance
• B) sympathy
• C) empathy
• D) responsiveness
• E) reliability

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Definitions:

Payback Method

The payback method is a capital budgeting technique that calculates the time required to recoup the cost of an investment, focusing on cash flow and ignoring the time value of money.

Capital Budgeting

The process of evaluating and selecting long-term investments that are in alignment with the company's goal of wealth maximization.

Financial Institution

An establishment that conducts financial transactions such as investments, loans, and deposits.

Capital Budget Committee

A capital budget committee is a group of individuals within an organization responsible for reviewing, approving, and overseeing large capital expenditures or investments.