Which of the Following Activities Are Accomplished During the Development

question 155

Multiple Choice

Which of the following activities are accomplished during the development stage for services?

• A) developing off-peak pricing strategies
• B) using fast prototyping to improve the initial design
• C) ensuring that employees have the commitment and skills to meet customers' expectations and sustain their loyalty
• D) using capacity management models to match service availability with consumers' needs
• E) analyzing the sequence of service encounters

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Definitions:

Work Context

The physical and social environment in which work is performed, including conditions, culture, and external influences affecting the workforce.

Evaluation

The systematic assessment of processes, projects, or performances to determine their effectiveness, quality, or value.

Emotional Labor

The method of controlling emotions and expressions to meet a job's emotional demands.

Deep Acting

The process of managing one's emotions by consciously trying to feel the emotion one is required to display, as opposed to simply faking the external signs of the emotion.