In Which of the Following Steps of the Selling Process

question 40

Multiple Choice

In which of the following steps of the selling process does a salesperson seek out, clarify, and overcome any customer disapproval to buying?

• A) handling objections
• B) closing
• C) follow-up
• D) prospecting and qualifying
• E) preapproach

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Definitions:

Logistical Issues

Refers to the challenges related to organizing and implementing operations, often involving the management of materials, services, and information flow.

Metacommunication

Communication about communication, which includes the ways we signal our intentions and emotions beyond spoken words.

Kinesic Communication

The process of conveying messages or information through body movements, gestures, facial expressions, and posture.

Nonverbal Messages

Communication without words, conveyed through body language, facial expressions, gestures, posture, and other visual cues.