Which of the Following Is True with Regard to the Inside

question 86

Multiple Choice

Which of the following is true with regard to the inside sales force of a company?

• A) The inside sales force is invariably more attentive to customer needs than the outside sales force.
• B) Unlike the outside sales force, the inside sales force does not require training.
• C) Inside sales representatives engage in face-to-face interaction with customers.
• D) The inside sales force is far more knowledgeable about customer habits than are outside salespeople.
• E) Inside salespeople provide support for the outside sales force, freeing them to spend more time selling to major accounts and finding new prospects.

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Definitions:

Satisfier Factor

Elements of a job that increase employees' satisfaction and motivation, according to Herzberg's two-factor theory of motivation.

Job Content

Describes the specific duties, responsibilities, and tasks that constitute a particular job or role within an organization.

Two-Factor Theory

A psychological theory proposed by Herzberg that explains job satisfaction and motivation by differentiating between factors that cause satisfaction (motivators) and those that cause dissatisfaction (hygiene factors).

Job Context

The physical and social aspects of a job environment that influence the work experience.