Which of the Following Is the First Step in the Personal

question 82

Multiple Choice

Which of the following is the first step in the personal selling process?

• A) handling objections
• B) follow-up
• C) presentation and demonstration
• D) preapproach
• E) prospecting and qualifying

Analyze the evolution and historical trends in human relations within workplaces.

Examine the importance of effective communication in organizations.

Distinguish between different management theories and their implications on human relations.

Understand the socio-economic factors affecting human relations in the workplace.

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Definitions:

Load-distance Problem

An optimization issue in operations research, focusing on minimizing the total distance that loads must be moved within a facility.

Work Centers

Locations within a manufacturing operation where specific tasks are carried out, usually consisting of one or more machines or work areas.

Process-oriented Layout

A way of arranging equipment and workstations in a workspace where similar processes are grouped together, aimed at optimizing efficiency in production or service operations.

Material Flow

The movement, storage, control, and protection of materials, goods, and products throughout the process of manufacturing, warehousing, distribution, consumption, and disposal.