Define Customer Relationship Management and Explain Its Associated Tools and Levels

question 73

Essay

Define customer relationship management and explain its associated tools and levels of relationships.

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Definitions:

Transformational Perspective

A leadership approach focused on inspiring and motivating followers to achieve beyond their expected performance through visionary leadership and personal attention.

Vision

A clear, inspiring, and long-term goal or direction that guides an individual's or organization's decisions and strategies, aiming to achieve a desired future state.

Social Architect

A person or role focused on designing and shaping social structures, communities, or organizations to improve functionality, culture, and interactions.

Bennis And Nanus

Researchers known for their work on leadership, particularly in identifying strategies and behaviors of effective leaders.