Examlex
What are the major structural factors affecting long-run segment attractiveness?
Empathy
The capacity to comprehend and empathize with someone else's emotions.
Bad-News Message
Communication that conveys negative or unfavorable information in a tactful and considerate manner.
Service Failure
A situation where a service does not meet the customer's expectations, leading to dissatisfaction.
Follow-Up
An action taken to ensure a previous communication has been understood, or to check the progress of an activity.
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