"Losing a Customer Once Means Losing the Entire Stream of Possible

question 91

Multiple Choice

"Losing a customer once means losing the entire stream of possible purchases that the customer would make over an extended period of patronage." This statement specifically indicates loss in terms of ________.

• A) customer-perceived value
• B) marketing offerings
• C) partner relationship management
• D) customer lifetime value
• E) value proposition

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Definitions:

Bully

An individual who seeks to harm or intimidate those they perceive as vulnerable, often through aggressive or coercive behavior.

Defensive

A state or behavior in which an individual reacts protectively to perceived criticism or threats to their self-esteem or ego, often hindering open communication.

Respected

Being accorded honor or esteem; held in high regard.

Recognized

Acknowledged or identified as having value, significance, or as meeting certain standards.