Which of the Following Statements Concerning the Operations Management Decision

question 61

Multiple Choice

Which of the following statements concerning the operations management decision is relevant to services?

• A) There are many objective quality standards.
• B) The customer is not involved in most of the process.
• C) The work force's technical skills are very important.
• D) Labor standards vary depending on customer requirements.
• E) Ability to inventory may allow the leveling of the output rates.

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Definitions:

Extrinsic Rewards

Rewards given to an individual that are external to the job itself, such as pay, bonuses, or other tangible benefits.

Self-Actualization Need

The desire for self-fulfillment and realizing one's own potential, as the highest level in Maslow's hierarchy of needs.

Maslow's Hierarchy

A psychological theory proposed by Abraham Maslow that suggests human needs are arranged in a hierarchy from basic physiological needs to self-actualization.

Management Executive

A Management Executive is a senior-level position responsible for directing, controlling, and overseeing the operations and strategy of an organization or a specific department.