To Differentiate Themselves,many Companies Go Beyond Offering Products and Services;they

question 151

Multiple Choice

To differentiate themselves,many companies go beyond offering products and services;they are also developing and delivering customer ________.

• A)feedback
• B)experiences
• C)brands
• D)product lines
• E)events

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Definitions:

Variable-Ratio

A schedule of reinforcement where a response is rewarded after an unpredictable number of responses.

Reinforced

Strengthened behavior through the application of a stimulus (positive reinforcement) or the removal of an undesirable stimulus (negative reinforcement).

Potential Partners

entities or individuals considered for collaboration or engagement in a specific context or project.

Fixed-Interval

Refers to a schedule of reinforcement where the first response is rewarded only after a specified amount of time has elapsed.