A Salesperson Attempting to Get Satisfied Customers to Go "On

question 42

Multiple Choice

A salesperson attempting to get satisfied customers to go "on the record" about their experiences, is trying to obtain ____.

• A) Statistics
• B) Confirmed benefits
• C) Testimonials
• D) Analogies
• E) None of the above

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Definitions:

Partial Certainty

This refers to a scenario in business or decision-making where there is some known information, but complete certainty about outcomes is not possible, reflecting a mix of known and unknown variables.

Expected Outcome

The anticipated result of an action, decision, or event, based on current knowledge, probabilities, and reasoning.

Utility

In economics, the satisfaction or benefit derived by consuming a product or service.

Insurance Policy

A contract between an insurer and a policyholder in which the insurer agrees to compensate the policyholder for loss or damage specified in the policy, in exchange for premiums paid by the policyholder.