Which of the Following Statements About Providing Customers with Service

question 8

Multiple Choice

Which of the following statements about providing customers with service quality is true?

• A) All customers must be provided the same superior quality of service
• B) All customers are worth attracting and keeping through the use of service quality
• C) The same services marketing strategy should be used with all customers
• D) All customers will be profitable in the long run; therefore,each is deserving of quality service
• E) Links exist among customer satisfaction,service quality and increased purchases

---

Definitions:

Homosexual Social Organization

A structural and cultural system within the homosexual community, including social practices, norms, and institutions.

Feminist Theories

A diverse range of ideas and perspectives that seek to understand and address the inequalities and power imbalances between genders.

Social Constructed

Refers to the idea that perceptions, values, and knowledge of the world are developed and maintained through social interactions and cultural norms.

Judith Butler

An influential philosopher and gender theorist whose work has focused on the performative nature of gender and the critique of gender norms.