Traditional Measures of Company Performance

question 23

Multiple Choice

Traditional measures of company performance:

• A) Have relied on financial indicators such as profit,sales and return on investment
• B) Predict the future performance of companies as well as the results of yesterday's decisions
• C) Measure operational process and customer satisfaction as well as other quantitative factors
• D) Are useful in measuring the effect of a short-term increase of service quality on a company's bottom line
• E) Have used the soft measures primarily

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Definitions:

Supplemental Evidence

Additional evidence that was not originally presented but is introduced to support or counter existing evidence.

Written Contract

A formal agreement between parties, outlined in writing, specifying each party's rights and obligations.

Illegitimate Opportunity Theory

The assertion that individuals commit crime as a result of deviant learning environments.

Deviant Behaviour

Actions that violate societal norms and expectations, often leading to negative sanctions.