Which Provider Gap Occurs If Company Communications Makes Service Promises

question 61

Short Answer

Which provider gap occurs if company communications makes service promises about its people that do not mesh with employees' actual behavior?

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Definitions:

Personal Trait

Characteristics or qualities that define an individual's personality and behavior.

Recruitment

The process by which organizations identify, attract, and select candidates for employment to fill vacancies.

Manufacturer's Representatives

Independent sales agents who represent the product lines of one or more manufacturers in a specific territory.

Sales Training Techniques

Methods and strategies used in educating sales teams on how to effectively engage customers, understand their needs, and close deals.