Amber and Joyce Are Both New Mothers Who Are Concerned

question 39

Multiple Choice

Amber and Joyce are both new mothers who are concerned about child-proofing their homes to keep their toddlers safe. Amber went on the Internet and found a Web site that told her exactly what she should do to make her house safe. Joyce called Baby Safe, an agency that will send an expert in childcare to her home to conduct an individualized survey of the home and advise on dangerous situations. Which of the service delivery roles did Amber perform?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Long-Term Potentiation

A process, hypothesized to be a mechanism for long-term learning, in which neural circuits in the hippocampus are subjected to repeated and intense electrical stimulation, resulting in hippocampal cells that are more sensitive to stimuli than they were previously.

Long-Term Potentiation

A long-lasting enhancement in signal transmission between two neurons that results from stimulating them synchronously, believed to be a cellular basis for learning and memory.

Frontal Lobe

The part of the brain located at the front of each cerebral hemisphere, associated with reasoning, planning, parts of speech, movement, emotions, and problem-solving.

Working Memory

refers to the part of short-term memory that is concerned with immediate, conscious perceptual and linguistic processing.