Ravela Does Not Want to Use the Self-Checkout Lane at the Supermarket

question 69

Multiple Choice

Ravela does not want to use the self-checkout lane at the supermarket because it "just seems too complicated". What factor primarily has determined her reluctance to try the new self-service technology?

• A) Customer readiness
• B) Capability management
• C) Emotional resources
• D) The empowerment of technology
• E) Personal autonomy

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Definitions:

Clinical Sign

An objective indication of a medical condition observed by a healthcare professional during a physical examination or diagnostic testing.

Imminent Death

A state indicating that a person is expected to die very soon, often within hours or days, usually due to terminal illness or critical condition.

Grieving

The emotional process of coping with a loss or significant change.

Grief Support Groups

Gatherings of individuals who provide mutual support and share experiences of loss, aimed at helping members cope with grief.