A Regional Chain of Travel Agencies Uses Role-Playing to Determine

question 16

Multiple Choice

A regional chain of travel agencies uses role-playing to determine how courteously and efficiently a potential employee will handle difficult customers who keep changing their minds. The travel agency is assessing service:

• A) Competency
• B) Empathy
• C) Assurance
• D) Inclination
• E) Accountability

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Definitions:

Colonialism

The tactic or practice of obtaining total or partial political authority over another country, settling it with inhabitants, and economically benefiting from it.

Race And Racism

relates to the classification of humans into groups based on physical traits, ancestry, genetics, or social relations, and the systemic oppression of races deemed inferior.

Southern Theory

An approach in social science that highlights the perspectives, theories, and research emerging from the global South, challenging the dominance of Western academic frameworks.

Indigenous Resurgence

The movements by indigenous peoples to reclaim and revitalize their cultural heritage, rights, and land sovereignty.