Which of the Following Statements About Service Standardization and Employee

question 16

Multiple Choice

Which of the following statements about service standardization and employee empowerment is true?

• A) For every service standardized,some degree of employee empowerment is always eliminated
• B) Any service standardization makes employee empowerment impossible
• C) Service standardization is not necessary when the organization empowers its employees
• D) The use of service standardization is compatible with employee empowerment
• E) There is no overlapping relationship between service standardization and employee empowerment

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Definitions:

Accrued Interest

Interest that has accumulated over a period but has not yet been paid or received.

Protective Covenant

Clauses in a bond or loan agreement that limit certain actions of the issuer to protect creditors' interests.

Financial Statements

Records that outline the financial activities and condition of a business, including the balance sheet, income statement, and cash flow statement.

Expansion Project

An investment endeavor aimed at increasing the size, capacity, or capability of an existing facility or system to accommodate growth.