Every Month the Pest Exterminator Does a Monthly Spraying at Mike

question 43

Multiple Choice

Every month the pest exterminator does a monthly spraying at Mike Wade's house. Every month Wade gripes that he is being ripped off by the exterminating company and how he's going to find a new one. But he never does change service providers due to:

• A) The iteration principle
• B) Customer inertia
• C) Service standardization
• D) Switching costs
• E) Process reciprocity

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Definitions:

Mineral Deposit

A natural accumulation of minerals that can be economically extracted for use.

Trade-In Allowance

The amount credited to the buyer by a seller when the buyer returns a product, usually a vehicle, as part of the payment for a new item.

Commercial Substance

A concept in accounting that indicates a transaction significantly changes the economic circumstances of the involved parties, beyond the mere transfer of assets or obligations.

Unpacking Damage Repair Cost

Expenses associated with fixing damages identified when unpacking goods or merchandise.