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Nita belongs to an Internet library, which lets her trade books she no longer wants for like-valued items she does want. Most members follow the rules of the Web site, but a few unscrupulous members do not mail requested books because they are more interested in acquiring books than sharing them with others. Nita has the potential to experience problems with which e-service quality dimension as she trades books?
Cell Membrane
The cell membrane is a biological membrane that separates the interior of all cells from the outside environment, controlling the movement of substances in and out of cells.
Carrier Molecules
Specific proteins that facilitate the transport of substances across cell membranes.
Gland
An organ in the body that secretes particular chemical substances for use in the body or for discharge into the surroundings.
Tissue Fluids
Fluids that exist in the spaces between cells and tissues in the body, facilitating nutrient and waste exchange.
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