Which of the Following Statements About Predicted Service Is True

question 55

Multiple Choice

Which of the following statements about predicted service is true?

• A) If the consumer predicts good service, the level of adequate service is likely to be lower than if he or she predicted poor service
• B) Predicted service estimates the level of service for one transaction
• C) With no more than three inputs, a consumer can determine the future predicted service of nearly all types of service providers on all occasions
• D) Predicted service is unaffected by situational factors or personal needs
• E) Predicted service is calculated by the service provider not the customer

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Definitions:

Depreciation Expense

The amount of the cost of a tangible asset that is allocated as an expense over its useful life.

Gain

The financial benefit realized when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes needed to sustain the activity.

Deducted

Removed or taken away from a total amount or sum, often referring to expenses subtracted from income before taxation.

Net Income

The net profit for the company, arrived at after taking away all forms of expenses and taxes from the generated total revenue.