Sam Goody, a Tape, Compact Disc and Video Store, Has

question 25

Multiple Choice

Sam Goody, a tape, compact disc and video store, has a frequent buyer program called Replay that rewards members a $15 gift certificate for every $150 in purchases made at Sam Goody. In addition, Replay members receive a coupon each month for a 20-25 percent discount on the purchase of an unlimited number of CDs and/or cassettes from a specific music category. By having a frequent buyer program, Sam Goody is closing provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Referential Integrity

A principle in database design that ensures relationships between tables remain consistent, meaning a foreign key in one table must match a primary key in another table.

Referential Integrity

A database concept ensuring that relationships between tables remain consistent, and that no orphaned data exists.

Print A Copy

An instruction or option to produce a physical copy of a document, image, or file through a printer.

Relationship

A connection or association between people, objects, concepts, or entities, defined by interactions or commonalities.