A Common Customer Perception That Offshore Call Centers Provided Lower-Quality

question 19

Multiple Choice

A common customer perception that offshore call centers provided lower-quality service has led to:

• A)companies moving their call centers back to their home countries
• B)increased demand for these offshore call centers
• C)higher costs for the companies using these call centers
• D)new job duties for call center employees
• E)a "push" model of customer service

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Definitions:

Probable Cause

A standard of reason which suggests that a crime has been, or is being, committed and justifies police making an arrest or conducting a search.

Search Warrant

A legal document authorized by a court that allows law enforcement to conduct a search of a specific place and seize evidence.

Magistrate

A judicial officer with limited authority to administer and enforce the law, often handling minor legal matters.

Criminal Activity

Actions that violate the laws and are punishable by the state, including felonies and misdemeanors.