CRM Software Differs from SFA Software in That CRM Software

question 1

Multiple Choice

CRM software differs from SFA software in that CRM software:

• A)is hosted on the company's servers so it can only be accessed from on-site
• B)has room for more customer contact records
• C)contains contact records as well as product specifications
• D)connects to multiple systems so everything is integrated across all sales channels
• E)is only used by management,not salespeople

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Definitions:

Retention Bonuses

Financial incentives offered to employees to encourage them to stay with the company for a specific period.

One-Time Incentives

Financial or other rewards given on a single occasion to motivate or reward certain behavior, often used in a business context.

Merit Pay

A system of linking pay increases to ratings on performance appraisals.

Team-Oriented

An approach or characteristic of individuals who prefer working collaboratively with others towards common goals rather than independently.