Waiting Time Feels Longer When Customers

question 25

Multiple Choice

Waiting time feels longer when customers:

• A) Are relaxed while waiting
• B) Are reading or drinking a beverage while waiting
• C) Are alone while waiting
• D) Know how long they will have to wait
• E) Understand why they are waiting

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Definitions:

Guiding Methods

Techniques or strategies used to direct or influence the behavior or learning process of others.

Preoperational Characteristic

A stage in Piaget's theory of cognitive development where children from ages 2 to 7 engage in symbolic play and struggle with logic and taking the perspective of others.

Egocentrism

The inability to distinguish between one’s own perspective and someone else’s, often seen in early childhood development.

Menarche

The first occurrence of menstruation in a female, marking the onset of reproductive capability.