One of the Ways in Which Standardization of Services Occurs

question 64

Multiple Choice

One of the ways in which standardization of services occurs is through:

• A) Substitution of technology for personal contact and human effort
• B) Organizational flattening
• C) Employee encroachment
• D) Division of labor and specialization
• E) Autonomous management

Recognize the importance of environmental factors and community infrastructure in disease prevention.

Understand the historical development of public health initiatives and their impact on community health.

Analyze the role of government and non-governmental organizations in the advancement of public health.

Identify key figures and their contributions to public health and nursing.

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Definitions:

Organizational Goals

The specific objectives that a company seeks to achieve, which guide its operations and strategic planning.

Social Astuteness

The ability to accurately read social situations and understand others, which can inform strategic communication and behavior.

Sincerity

The quality of being free from pretense, deceit, or hypocrisy.

Interpersonal Influence

The ability of an individual to affect or change others' opinions, behaviors, or attitudes through social interaction.