Standardization of Services in the Form of ______________ Is Exemplified

question 29

Multiple Choice

Standardization of services in the form of ______________ is exemplified by maid services by Molly Maids as well as routinized tax services developed by H&R Block.

• A) Substitution of technology for personal contact and human effort
• B) Improvement in work methods and training
• C) Organizational flattening
• D) Employee encroachment
• E) Autonomous management

---

Definitions:

Pre-emptive Rights

The right of existing shareholders in a company to have the first opportunity to purchase new shares issued by the company, to maintain their proportionate ownership.

Logging Operation

The process of cutting down trees, removing them from the forest, and transporting the logs to be processed into lumber or other wood products.

Shareholders Agreement

A contract among the shareholders of a company detailing their rights, obligations, and the management of the company.

Salomon v. Salomon

A foundational company law case from the UK, establishing the principle that a corporation has a separate legal personality, distinct from its shareholders.