In a Service Blueprint,the Line of Visibility Separates

question 52

Multiple Choice

In a service blueprint,the line of visibility separates:

• A) Customer actions from onstage contact employee actions
• B) Backstage contact employee actions from support processes
• C) Onstage contact employee actions from backstage contact employee actions
• D) Onstage contact employee actions from support processes
• E) Customer actions from backstage contact employee actions

---

Definitions:

General Attitudes

The overall or broad evaluations individuals hold towards objects, people, or situations, reflecting their feelings, beliefs, and behavioral tendencies.

Fishbein And Azjen

Refers to psychologists Icek Ajzen and Martin Fishbein, known for their work in the field of social psychology and the Theory of Reasoned Action and Theory of Planned Behavior.

Theory Of Reasoned Action

A model used in social psychology to predict how individuals will behave based on their pre-existing attitudes and behavioral intentions.

Safe Sex

Sexual activities that aim to reduce the risk of acquiring or transmitting sexually transmitted infections (STIs) and preventing unwanted pregnancies.