A Man Who Became Intoxicated on a Flight Started Speaking

question 57

Multiple Choice

A man who became intoxicated on a flight started speaking loudly,annoying the other passengers.The flight attendant asked the passenger if he would be driving when the plane landed and offered him coffee.He accepted the coffee and became quieter and friendlier.This is an example of which type of service encounter incident?

• A) Reliability
• B) Adaptability
• C) Spontaneity
• D) Functionality
• E) Coping

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Definitions:

Protestant Churches

Christian churches that originated from the Reformation, characterized by the rejection of papal authority and emphasising the importance of faith and scripture.

Unconstitutional Restriction

An unconstitutional restriction refers to a law or regulation that infringes upon the rights guaranteed by the constitution.

Government Actions

Measures or interventions undertaken by a governmental body to influence or directly affect social, economic, or political conditions.

Public Tranquility

The state of peace and calm in a public community or area, free from disturbances or disorder.