Lillie Worked as a Caterer When She Was in College

question 35

Multiple Choice

Lillie worked as a caterer when she was in college.She was highly critical of the caterer and its staff that her parents selected for their 50^th anniversary party.Lillie's attitude about how a caterer should act reflects her:

• A) Augmented service expectation
• B) Personal service philosophy
• C) Derived service expectation
• D) Cultural service expectation
• E) Situational factors

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Definitions:

Self-Report

A method of data collection whereby participants provide information about themselves, often used in surveys and questionnaires.

Ethnographic Research

A qualitative research method that explores cultural phenomena from the point of view of the subject through immersive fieldwork.

Observational Research

A method of research in which subjects are observed in their natural environment without any manipulation by the researcher.

Qualitative Research

A research method focusing on understanding concepts, thoughts, or experiences through analysis of non-numeric data, such as interviews or observations.