Customers' Tolerance Zones Vary for Different Service Attributes or Dimensions

question 41

Multiple Choice

Customers' tolerance zones vary for different service attributes or dimensions.The_______________ the factor,the __________ the zone of tolerance is likely to be.

• A) More important; wider
• B) More important; narrower
• C) Less important; wider
• D) Less important; narrower
• E) More important; less important

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Definitions:

Back Propagation

An algorithm commonly used in training artificial neural networks, where error is propagated backwards to update the weights.

Temporal Summation

The process by which multiple sub-threshold signals can combine over time at a synapse to produce a significant effect, often leading to action potential if the threshold is reached.

Nobel Prize

Prestigious international awards given annually in several categories including physics, chemistry, medicine, literature, peace, and economic sciences, to those who confer the greatest benefit to humanity.

John C. Eccles

A neurophysiologist who won the Nobel Prize in Physiology or Medicine for his work on the synapse and neurotransmitters.