Provider ______ Is the Difference Between Company Understanding of Customer

question 30

Multiple Choice

Provider ______ is the difference between company understanding of customer expectations and the development of customer-driven service designs and standards.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Referentiality

The property of words or symbols to refer to objects, actions, or ideas beyond themselves.

Communication System

The arrangement and use of symbols, tools, and techniques to convey messages or information between entities.

Necessary Criteria

Essential conditions or requirements that must be met for a particular concept, phenomenon, or category to apply or be considered valid.

Morpheme

The smallest meaningful unit of language.