American Airlines Pilots and Crews Are Trained to Inform Customers

question 50

Multiple Choice

American Airlines pilots and crews are trained to inform customers immediately when flight delays occur and to keep customers advised at regular intervals about the changes in a flight's schedule.By keeping customers informed during a flight,American Airlines is closing provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Customize Products

The process of modifying products to meet specific customer requirements or preferences, enhancing customer satisfaction and loyalty.

Customer Relationship Management

A strategy for managing an organization's interactions with potential and current customers, utilizing data analysis about customers' history with a company to improve business relationships.

Marketers

Professionals who are responsible for promoting and selling products or services, including market research and advertising strategies.

Benefit

An advantage or positive outcome that individuals or organizations gain from using a product, service, or participating in an activity.