Provider Gap 2 Exists in Service Companies Because of a Failure

question 64

True/False

Provider gap 2 exists in service companies because of a failure of horizontal communication.

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Definitions:

Nonverbal Communication

The act of transmitting information or expressing emotions to others without speaking, utilizing physical behaviors and expressions instead.

Listening

The active process of receiving, interpreting, and responding to spoken messages, essential for effective communication and understanding.

Nonverbal Signal

Forms of communication expressed through body language, facial expressions, and other non-linguistic means.

Empathy

The ability to understand and share the feelings of another, often fostering better communication and relationships.