Which of the Following Is an Example of the People

question 48

Multiple Choice

Which of the following is an example of the people element of an airline company's services marketing mix?

• A) Pilots
• B) Baggage handlers
• C) Customers
• D) Flight attendants
• E) All of the above

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Definitions:

Self-efficacy

The belief in one’s own ability to succeed in specific situations or accomplish a task.

Emotional Arousal

Pertains to the condition of being emotionally stimulated or excited, which can impact individuals' decision-making processes and behaviors.

Self-efficacy Theory

posits that individuals' belief in their ability to perform tasks influences their motivation and performance, underlining the importance of self-confidence in achieving success.

Capable

Having the ability, fitness, or quality necessary to do or achieve a specified thing.