The First Thing a Salesperson Should Do in Dealing with a Customer's

question 45

Multiple Choice

The first thing a salesperson should do in dealing with a customer's complaint is:

• A) offer a satisfactory solution.
• B) emphasize that another member of the selling firm is at fault.
• C) determine whether the buying or the selling firm is at fault.
• D) represent the customer's position to the selling firm's personnel.
• E) encourage the customer to tell his or her whole story.

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Definitions:

Second New Deal

A series of programs and reforms introduced by President Franklin D. Roosevelt in the 1930s aimed at economic recovery and social welfare improvements during the Great Depression.

Depression

A severe and prolonged downturn in economic activity characterized by high unemployment, falling prices, and decreased production, or clinically, a mental health disorder marked by persistent sadness and lack of interest.

United Mine Workers

A labor union that represents coal miners in the United States and Canada, advocating for workers' rights and safety since its founding in 1890.

Industrial Freedom

The concept of allowing industries to operate with minimal government intervention, emphasizing free markets and competition.