Studies Have Shown That Using Customer Relationship Management Systems

question 50

Multiple Choice

Studies have shown that using customer relationship management systems:

• A) hinders the ability of salespeople to provide customized sales presentations.
• B) has a positive impact on being adaptive while selling.
• C) reduces the versatility of salespeople.
• D) provides complete access to customers' details to all employees of a company.
• E) helps firms create automated relationship correspondence systems.

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Definitions:

Cheek

The soft, fleshy part of the face below the eye and between the nose and ear, often associated with expressions of affection.

Classical Conditioning

A learning process through which an association is formed between a naturally occurring stimulus and a previously neutral stimulus.

Observational Learning

A learning process through watching the actions of others and the consequences of those actions, without direct experience.

Social Learning

The process by which individuals learn behaviors, norms, and values by observing and imitating others, especially those considered to be role models.